Refund and Returns Policy for WinPariz

Effective Date: January 3, 2025

At WinPariz, we strive to provide high-quality household products that enhance your everyday living. If for any reason you are not completely satisfied with your purchase, we are here to assist you through our refund and returns process. Please read our policy carefully to understand the steps involved in returning or exchanging your items.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must initiate the return within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Non-returnable Items: Certain products are not eligible for return, including:
    • Gift cards
    • Personalized or custom items
    • Products marked as final sale or clearance items

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@winpariz.com or call us at (919) 732-3446 to initiate a return. Provide your order number and details about the item you wish to return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and further instructions for returning your item.
  3. Prepare Your Return: Package the item securely, including all original parts, accessories, and documentation. Write the RA number on the outside of the package.
  4. Ship the Item: Send the item to the address provided by our customer service team. You are responsible for the shipping costs for returns unless the item was damaged or defective upon arrival.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the return is approved, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow up to 7-10 business days for the refund to appear on your account after we process it.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

If you received a damaged or defective item and would prefer an exchange, we will gladly exchange the product for the same item or a similar item of equal value. If a product is out of stock, we will provide you with a full refund.

To request an exchange, follow the same procedure as for a return. We will assist you with the exchange process and cover the return shipping costs for defective or damaged products.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product to initiate a return or exchange. We will provide you with a pre-paid return label for the return shipping, and your shipping costs will be reimbursed.

Please provide photos of the damage or defect along with your request to help us process your claim quickly.

6. How to Contact Us

If you have any questions or need assistance with your return, please contact us:

  • Email: info@winpariz.com
  • Phone: (919) 732-3446
  • Address: 1918 NC 86 N, Hillsborough, North Carolina

7. Changes to Our Refund and Returns Policy

We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be posted on this page with an updated Effective Date. We recommend that you periodically review this policy to stay informed of any updates.

Thank you for shopping at WinPariz! We are committed to providing you with a seamless and enjoyable shopping experience. If you have any concerns, feel free to contact us, and we will be happy to assist you.